At SV ONE Marketing ENT, customer satisfaction is our priority. We understand that you may sometimes need to cancel or modify your order. Please review our updated cancellation policy below:
Cancellation & Order Modification
If you wish to cancel your order or request changes (e.g., item, quantity, delivery details), please contact us within 24 hours of placing the order.
Phone: +6010 931 9938
Email: svonemarketing@outlook.com
Free Cancellation Within 24 Hours
We do not charge any cancellation fees if the request is made within the 24-hour window and the product has not yet entered the packaging or shipping process.
Once Processing Begins
If your order has already been packed or is in the process of being shipped, cancellation will no longer be possible.
Reason for Cancellation
A valid and reasonable explanation is required for all cancellation requests. We reserve the right to decline cancellation if the reason provided is not deemed acceptable.
Direct Orders Only
As we are not operating on a third-party platform, all requests must be made directly through our contact channels listed above.
Refunds
If the cancellation is approved, a full refund will be issued through the original payment method within 7-14 business days.
For further assistance or clarification, feel free to reach out. Thank you for choosing SV ONE Marketing ENT.